Bookings & TeaVents
Reserve tastings, private experiences, or event moments with ease and clarity.
Welcome to the Concierge Room
Everything you need is thoughtfully placed here—from bookings and tea discovery to delivery support, returns, and personalized care—all within one seamless concierge experience.
No dead ends • No support maze
TeaScovery
Explore blends, discover your next tea, and enjoy guided recommendations from the concierge.
Delivery & Orders
Track, update, resolve, and request support for Tealivery, shipping, or local drop-off needs.
Returns & Resolutions
Start a return or exchange in a way that feels graceful, clear, and easy to complete.
Membership Care
Support for benefits, renewals, account needs, and subscriber care is all kept in one place.
Personalized Concierge
For special requests, gifting, recommendations, and one-off needs that deserve a more personal touch.
Member Access, Digest & Feedback
Keep your favorite resources close by so you can move easily between rooms, request support, and share feedback with ease.
Easy access points
Complimentary Daily Digest
Enjoy an easy return point to your complimentary Daily Digest whenever you would like to revisit it.
TeaLored Suite
Return to TeaLored and Blink with a direct path from inside the concierge room.
BouTTEAq & Portal Access
Shop, manage your tools, and access your member resources without having to search for them.
Review, Request & Survey
Share your concierge experience, leave a review, or submit feedback in one simple place.
Concierge Comment Offer
Leave a comment about your concierge experience and include #TTEAWomenConcierge in your comment or review to receive 15% off your next order. Limit one per customer.
Bookings & TeaVents
A dedicated space for reserving tea experiences, private bookings, TeaVents, and schedule support.
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Reserve an Experience+
Tea Experience
For single guest bookings, curated tea moments, or signature hosted experiences.
Private TeaVent
For intimate gatherings, hosted celebrations, or branded and private event requests.
Booking Support & FAQs+
Common booking help
- Reschedule a reservation
- Ask about availability windows
- Request a private or branded experience
- Clarify guest count or attendance needs
Quick answers
- Can I request a private TeaVent?
- Can I update my guest count later?
- What happens after I submit a booking request?
- Where do I ask about custom event details?
TeaScovery & Flavor Preferences
Discover blends you love, explore guided recommendations, and share your flavor preferences in one beautifully supported experience.
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Ava can guide TeaScovery here
Receive a more personal discovery experience with thoughtful guidance, flavor matching, and recommendations tailored to you.
Start TeaScovery+
Find My Tea Match
Start with mood, taste profile, or your preferred tea moment.
Explore by Mood
Browse recommendations for calm, clarity, focus, ritual, hosting, and gifting.
Ask for a Recommendation
Get a concierge-led suggestion when you are unsure what to sip next.
Flavor Preference Form+
Delivery, Drop-Off & Order Help
Track orders, update delivery details, request local drop-off support, and resolve order concerns in one place.
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Thoughtful concierge delivery, designed to meet you right at your door.
Check whether concierge delivery is available in your area.
Popular order actions+
Update Drop-Off Instructions
Add details for local handoff, access notes, or preferred delivery timing.
Report a Delivery Issue
Let us know about a delay, missed handoff, damaged arrival, or missing items.
Shipping Guidance & Local Support+
What this section covers
- Tealivery shipping questions
- Local drop-off scheduling
- Delivery windows and status updates
- Missed drop-off or access concerns
- Special handling and order notes
Need it handled quickly?
We’re here to help make your delivery experience feel smooth, clear, and cared for.
Returns & Resolutions
Returns should feel as cared for as the original order. This section keeps the process calm, clear, and easy to complete.
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A softer returns experience
Our team is here to reassure you through our easy return process. The system is simple, and easy to move through.
Start a Return or Exchange+
Choose a path
Share your order details and let us support you with the next best step.
Return process
- Step 1: Choose return, exchange, or issue resolution.
- Step 2: Share order details and reason.
- Step 3: Submit and receive next steps from the concierge.
Return Policy & FAQs+
What is your return policy?
We accept returns within 14 days of delivery for items that are unopened and in their original packaging. Eligible returns receive full store credit.
Are any items non-refundable?
Yes. Food, tea, subscription products, and fees are non-refundable.
Need additional support?
If you need help with a return, exchange, or order concern, our concierge team is here to support you with care and clarity.
Membership & Subscriber Care
Support for benefits, account needs, renewals, upgrades, and subscriber questions lives here.
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Member Support Actions+
Manage Benefits
Review what is included, ask questions, and receive help with member perks.
Renewal & Upgrade Help
Get support for renewing a plan, changing tiers, or finding your best fit.
Subscriber Questions
For Tealivery support, account concerns, and monthly service questions.
Membership FAQs+
Suggested FAQs
- How do I update my membership?
- Where can I ask about my subscriber benefits?
- How do I request a plan change?
- How do I get support for an active membership?
Support that feels simple
Your membership care should feel clear, personal, and easy to navigate.
Personalized Concierge Care
For special requests, gifting, product guidance, event coordination, and personalized support that deserves a more thoughtful, one-on-one experience.
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Connect with the concierge
Use this section for anything that needs a more personal touch. Members can also continue with Ava through concierge chat or by phone at 877-714-TTEA.
Thoughtful support, beautifully guided
- Get support for requests that need more care and personalization.
- Find a direct path to recommendations, gifting help, and event coordination.
- Move from question to support without feeling lost or overwhelmed.
- Stay connected to the concierge experience in one calm, easy-to-navigate space.
- Receive support that feels high-touch, warm, and intentional.